Pointer Corporate Account Dashboard

National Account

Quantative, Measurable Quality Reporting for our Corporate Accounts customers

A key part of Pointer's business ethos is to form a two way dialogue with our customers. We favour an Open Book approach to Account Management.

It is our intention to work in business partnership with our key customers in order to form long standing relationships.

And of course, we want to be able to offer you the best possible service in order that you don't need to look anywhere else for your security and fire system providers.

To this end, we have developed the Pointer Dashboard, a quantative means of measuring our performance against set criteria and key performance indicators.

This report, which can be issued to national account customers on request, is your way of ensuring that we are providing the best possible service to your account, allowing you to get on with doing what you do best, managing your sites.

 Dashboard
Dashboard Image File

How does the Pointer Dashboard work?

In all of Pointer's National/ Major Accounts, it is our philosophy to deliver excellent customer support. And as a part of our quest for continuous business improvement, we measure ourselves against key performance indicators in five crucial areas:

*  Account Management

*  Project Installations

*  Service and Maintenance

*  Event Monitoring

*  Accounting and Billing

On a quarterly basis, you will be issued with a report showing how we measure up against these five key 'ometers' on our account dashboard. You can look at a glance and see how your account is doing, or else you can look in more detail at the nuts and bolts.

An example of a report can be found here.

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