Cisco Service and Maintenance Packages

Cisco SMARTnet gives Pointer IT staff direct, anytime access to Cisco engineers, the Technical Assistance Center (TAC), and an extensive range of online resources.

So for any service and maintenance issues on your Cisco Physical Security system or Cisco network, you can be assured that you'll receive fast, expert technical support, flexible hardware coverage, and smart, personalized capabilities to help you resolve critical network issues.

Cisco SMARTnet Provides:

- Global 24 hour access to Cisco Technical Assistance Center (TAC)

- Access to online knowledge base, communities and tools

- Hardware replacement options, including 2-hour, 4-hour, and next business day

- Operating system software updates

For further information, please select the Smartnet link on the right navigation menu.