Customer Service
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Pointer are one of those rare creatures in the security industry; an independent company. In fact, we've remained under the same ownership since our formation in 1972. That gives us over thirty-five years' experience in the provision of a service to our customers - and we must be doing something right; we're still here, and still growing! Our Goal Pointer's goal is to be successful through offering excellent customer service. If you are spending a significant amount of money on a system, then you need to employ a company which you can trust and rely on.
We aim to be that company. A company that is professional, committed and innovative. We set ourselves high standards, and that's one of the reasons why we continue to secure repeat business from a number of our key customers.
To this end, we: a) deliver projects that work b) if we say that we are going to do something then we’ll do it c) offer a cradle to grave approach; the initial installation is only the first part of our approach.
To facilitate excellent customer service, we have in place a proven:
- Engineering Resource - Service Management System - Business Excellence Approach - IT Backup - Learning and Development team - Personnel/ Administrative Support - Supplier partnerships specific to projects
In addition, we also have an agreements with a Leasing company, which enables you to purchase a full security solution with no capital outlay from your organisation. Want to find out how Pointer can help you secure your business? Contact us today. |
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Newsflash
| Pointer wins Training Provider of the Year Award |
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In the first ever national awards, the Scottish Training Federation has named Pointer Training as Training Provider of the Year.
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