Pointer Service and Maintenance

  • Why Pointer?

    • Principles of Pointer's Service Operation

      Consistent, robust levels of service of security systems for national corporate accounts.

    • Maintenance and Service Support

      We have successfully delivered support and maintenance to a large number of strategic security installations for over thirty years.

    • Corporate Accounts

      Dedicated account management services for our Corporate Account customers, with a single point of contact and escalation procedures in place.

    • Locations

      Pointer provide nationwide coverage of systems for our Corporate Accounts, supported by our portfolio of regional offices.

  • Performance

    • Service Framework Agreements

      Pointer has a strategic objective of forming long-term relationships with our Corporate customers.

    • Contracts Administration

      It's more than simply screwing a product onto a wall at Pointer. We provide comprehensive contracts administration, cradle to grave.

    • How can we add value?

      Get more bang for your service buck with our added extras, including remote maintenance visiting capability and monitoring packages.

    • Professional Training Services

      We can offer professionally trained trainers who can provide a full training programme as a part of a handover package.

  • Compliance

    • Quality

      Pointer is accredited to ISO 9001 for our quality management system. We are also Principal Members of the BSIA.

    • Health and Safety

      Pointer are an OHSAS18001 registered firm in addition to being independently assessed by UVDB Verify, Safecontractor, Constructionline and CHAS.

    • Environmental and Sustainability

      Pointer's commitment to 'going green' is evidenced by our ISO14001 accreditation for our Environmental Management System.

    • Learning and Development

      Pointer employees undergo regular training from both our internal Training College and from our suppliers.

  • Case Studies

  • Remote Servicing