Pointer Service and Maintenance

Why Pointer?
- Principles of Pointer's Service Operation
  
  Consistent, robust levels of service of security systems for national corporate accounts.
- Maintenance and Service Support
  
  We have successfully delivered support and maintenance to a large number of strategic security installations for over thirty years.
- Corporate Accounts
  
  Dedicated account management services for our Corporate Account customers, with a single point of contact and escalation procedures in place.
- Locations
  
  Pointer provide nationwide coverage of systems for our Corporate Accounts, supported by our portfolio of regional offices.
Performance
- Pointer Corporate Account Dashboard
  
  Tailored reports which provide quantative measuring of service performance levels.
- Service Framework Agreements
  
  Pointer has a strategic objective of forming long-term relationships with our Corporate customers.
- How can we add value?
  
  Get more bang for your service buck with our added extras, including remote maintenance visiting capability and monitoring packages.
- Professional Training Services
  
  We can offer professionally trained trainers who can provide a full training programme as a part of a handover package.
Compliance
- Quality
  
  Pointer is accredited to ISO 9001 for our quality management system. We are also Principal Members of the BSIA.
- Health and Safety
  
  Pointer are an OHSAS18001 registered firm in addition to being independently assessed by UVDB Verify, Safecontractor, Constructionline and CHAS.
- Environmental and Sustainability
  
  Pointer's commitment to 'going green' is evidenced by our ISO14001 accreditation for our Environmental Management System.
- Learning and Development
  
  Pointer employees undergo regular training from both our internal Training College and from our suppliers.
Case Studies
- Multiple Site Contracts
  
  Managing systems across multiple site locations, depots, stores or offices for our Corporate Accounts.
- Worked Example - Multiple CCTV Sites
  
  Pointer are adept at managing multiple CCTV sites and have developed a set procedure for taking on such contracts.
- Multiple Intruder Sites: A Worked Example
  
  Managing multiple Intruder Alarm Systems installation and maintenance sites.
- Multiple Fire Sites
  
  Pointerfire have a wealth of experience in working on a large multiple site contracts nationwide, providing high levels of service.
Remote Servicing
- Professional Services
  
  Pointer's remote and onsite support gives you access to an experienced and vendor-certified specialist team.
- Cisco Service and Maintenance Packages
  
  Specialist service and maintenance packages for Cisco Physical Security solutions and networks.
- The Event Monitoring Centre
  
  Monitoring events 24:7 365 from our state-of-the-art centre.
- Intruder Alarm Maintenance
  
  Comprehensive, robust maintenance programmes for Corporate Accounts and blue chip companies.

Pointer Service and Maintenance

Why Pointer?

Performance

Compliance

Case Studies

Remote Servicing