Principles of Pointer's Service Operation

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Plugging in to a proven, high-quality provider of security and fire service and maintenance...

We're proud of our service and maintenance offering. Its the reason why so many of our key accounts keep coming back to us.

We offer a Value for Money service, and what's more, we can prove it.  

How do we provide Value for Money?

By working to our principles:

1. Consistency. We aim to offer a consistent service nationwide, across multiple sites. You won't see the joins. And with our quest for continuous improvement, and our Corporate Dashboard reporting structure, you'll be able to see at a glance how we're performing geographically, or on a site by site basis.

2. Commitment. We tick the required and agreed boxes. By never knowingly shirking on Quality. We work to and beyond British and European standards for Service and Maintenance providers.

3. Communication - we have reporting systems which demonstrate we are doing the job/ prove value for money and stress continuous improvement. We discuss and agree with you service priorities and schedules.

4. Innovation - We value-add. And we ensure that all of our engineering staff are trained on cutting edge technologies through our award-winning Learning and Development Department.

You...

We provide mapped, planned Maintenance programmes tailored to your needs.

We illustrate our progress with documentation so you can see, at a glance, how we are performing, with our orporate Account Dashboard.

We communicate, so you know when, where, who, how and what at all times...

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