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Specialist Electronic Fire & Security Services Across the UK

0141 564 2500


Office Locations

Branch Administrator- Fareham

REFERENCE:            ADMIN03     


POSITION:                 FULL TIME


LOCATION:              FAREHAM

HOURS:                     MONDAY TO FRIDAY 9AM TO 5PM



To provide a high-quality support function to Engineering Manager South and Engineering Team, by ensuring that the branch runs efficiently. Action requests for parts and repairs promptly to allow calls to be completed.



  • Process request for parts and repairs for Engineering Team South (17 Engineers)
  • Liaise with suppliers to obtain costs for new parts
  • Liaise with suppliers on warranty repairs
  • Raise quotations to customers
  • Manage deliveries received into branch



  • Support Engineering Manager South
  • Process and manage purchase invoices
  • Book accommodation and arrange overnight allowances
  • Produce costing reports for installations
  • Produce productivity reports for Engineering Manager
  • General administration



  • Responsible, level headed, and proactive attitude
  • Ability to meet evolving customer expectations
  • Able to communicate with confidence and clarity to customers and engineers
  • Attention to detail and organised
  • Flexible with ability to work using own initiative
  • Responsible and pro-active attitude



  • PC Literate – Competent in Microsoft Office Packages
  • Previous experience operating a service management system preferred
  • Experience in the security industry preferred
  • Experience in dealing with processing parts and quotations preferred



  • Passion – Commitment, Customer Focus
  • Respect – Communication
  • Integrity – Trust
  • Delivery – Positive Attitude, Ownership
  • Expertise – Developing Staff, Do things right first time, Teamwork



  •  Look after yourself whilst at work.
  • Carrying out your work so that it does not present a risk to others.
  • Use all work items provided by Pointer Ltd correctly and in accordance with the training and information you have been given.
  • Follow Pointer Ltd health and safety rules, risk assessments and emergency procedures etc. put in place by Pointer Ltd or anyone the employer nominated to oversee health and safety, such as a manager, supervisor etc.
  • Wear any personal protective equipment that their employer provides for them correctly.
  • Report back to your supervisor / manager anything you consider a risk to your health and safety, or that of other people, so that remedial action can be taken.
  • Not intentionally damage or misuse anything that the Pointer Ltd has provided for the health and safety of employees and other people, such as visitors or members of the public.



  •  Work with Pointer Ltd to reduce the amount of pollution, particularly CO2 emissions, caused by inefficient energy consumption.
  • Work with materials and equipment responsibly to reduce the amount of waste of materials Dispose of waste in the correct manner determined by our policies and legislation.



  •  Deliver excellent Customer Service at all times
  • Present a professional image through high standards of personal appearance including upkeep of work wear and equipment provided
  • Report back to supervisor / manager any improvements that can be made to our Quality systems and customer service.

If you think you would be a good fit for this job then please contact us now at 0141 564 2500  to find out more