Pointer Logo

Specialist Electronic Fire & Security Services Across the UK

0141 564 2500

enquiry@pointer.co.uk

Office Locations

PSTN Switch Off: What does it mean for your Fire and Security Systems?

Times are Changing

The national upgrade of phone lines from analogue to digital, with a switch over deadline of December 2025, will have a significant impact on the security industry. Over the next 4 years, Openreach will be changing over 14 million lines to new digital services. This is a huge step to upgrading the Critical National Infrastructure in the UK with the aim to provide the nation with faster and more reliable services and making PSTN (Public Switched Telephone Network) obsolete. Older Security and Fire systems use PSTN lines to signal monitoring centres to provoke a response to any alarms that have been raised by the systems.

How will this affect you?

There are several of our fire and security customers who still have Digital Diallers, traditional RedCare transmitters or Dual Path Communicators which all use PSTN lines. These will cease to function when their telephone exchange is upgraded to the All IP Network.

Now for the solution!

If you are unsure if your system is affected, do not worry. We have identified which products and services will stop working and we will contact affected customers with the best solution to replace and improve the monitoring of their fire and security systems. We want to make this transition as smooth as possible for our customers and we have an upgrade option to suit you.

The good news is, most of the systems that use PTSN lines are 10, 15 or even 20 years old. This means it is time to consider a more modern and reliable system to meet your needs anyway. Think of all the modern features you have been missing out on! We can also couple this with a customised support package to ensure ongoing care of your system going forward.

Should you need any more information, we are on hand to advise any of our customers on what their next steps are. Feel free to contact us here, alternatively get in contact with our service desk.