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Specialist Electronic Fire & Security Services Across the UK

0141 564 2500


Office Locations

Engineering Supervisor in the Midlands

REFERENCE:               ENGSUP01



LOCATION:                   MIDLANDS

HOURS:                        0830AM – 5PM


Role Purpose

To support the Engineering Manager, manage a team in the technical execution and co-ordination of a wide range of Systems integrated contracts with safe and timely delivery, co-ordinating and managing the day to day team activities, supervising installation and commissioning works.  To provide customers with a service in accordance with the Company’s values and published standards and to conform to all relevant British Standards

Pointer Limited are specialist electronic security and fire detection integrator employing 160 colleagues across the UK and this role offers a rare and exciting opportunity to develop and grow with the business.


Role Responsibilities

Customer Service

  • Deliver excellent Customer Service/relationship at all times
  • Present a professional image through high standards of personal appearance including Company vehicle
  • Communicate with customers and agree works required.
  • Communicate with Customers to agree service and routine maintenance schedules
  • Identify opportunities for new business works and system enhancements
  • Charge Customers correctly in line with the contract for work undertaken both RMV/service calls and upgrades.
  • Will be courteous and polite in any communications with the customer, and will deal with customer complaints promptly and efficiently.

Engineering Supervisor Core duties

  • Supervise engineering in own area.
  • Agree resource requirements with General manager
  • Update/plan works on schedules with General manager
  • Ensure engineers have up to date RMV schedules within their area
  • Communicate with service desk daily controlling reactive calls
  • Ensure engineers are equipped to carry out tasks, (H&S, certificates, materials)
  • Update General manager on going works carried out weekly basis
  • Organise RAMS for works ensuring staff read and adhere to site specific RAMS.
  • Organise works with clients communicating effectively.
  • Order material as and when required controlling costs.
  • Assist admin with awaiting parts for reactive calls
  • Control stock usage.
  • Responsible for engineer’s car stock
  • Ensure Update stock levels utilising systems in place and replacement sheets
  • Visit site on a regular basis and update client on works progress
  • Update General manager on a daily/weekly basis of works progress
  • Ensure within your area all technical/health and safety audits are completed and ready for inspections, liaising with compliance manager.


  • All engineering documentation handed in timeously (Siclops updated)
  • Update stock sheets
  • Submit any audits to compliance manager to comply with company procedures and current industry standards.
  • RAMS produced for any site-specific task submitted to clients and compliance manager
  • Technical/Health and safety audits submitted to compliance manager.



Key Performance Indicators

  • Targets achieved
  • Costs controlled
  • Audits carried out on a regular basis
  • Works planned utilising systems in place
  • Ensure all invoicing carried out as and when all works complete
  • All Documentation submitted on time
  • Productivity of engineers controlled utilising systems in place
  • RMV schedules up to date and to current industry standards.
  • Communicate efficiently and effectively to all staff/clients within your area of the business

Development Opportunities

  • ILM management
  • Continually developing both yourself and staff.


Qualifications and Experience

  • Previous experience of managing a busy team in a service environment
  • A relevant security qualification or equivalent in the electrical industry
  • Current full driving licence


Skills and Behaviours

  • Customer focused
  • Excellent interpersonal and communication skills
  • Fully conversant with current products within security industry
  • Good attention to detail
  • Responsible and pro-active attitude
  • Effective team player



  • Competitive Salary
  • 10 Statutory & 20 Annual Holidays Increasing to 25 Annual After 1 Year
  • Pension Scheme
  • Life Assurance
  • Annual Flu Jab
  • Flexible Working Opportunities
  • Progression Opportunities

You will be provided with a company vehicle, laptop and mobile phone to carry out your duties



To apply get in contact by sending your CV to recruitment@pointer.co.uk with the job reference above