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Specialist Electronic Fire & Security Services Across the UK

0141 564 2500


Office Locations

Service Engineer for Scotland and North England

REFERENCE:                 SERV01        






Role Purpose

To service/maintenance mainly intruder alarms but also fire, cctv & access control systems and to provide customers with service in accordance with the Company’s published standards and to conform to all relevant Standards.


Role Responsibilities

  • Inspect and maintain security systems
  • Self-manage workload
  • Identify, repair and replace system components as necessary
  • Accurate and timely completion of paperwork
  • To maintain car stocks of materials and necessary tools
  • Deliver Excellent Customer Service at all times
  • Available for standby and call out rota


Qualifications and Experience

  • A relevant qualification or equivalent in the electrical industry
  • Current full driving licence
  • Experience of working in a service environment


Skills and Behaviours

  • Customer focused
  • Excellent interpersonal and communication skills
  • Fully conversant with current products within security industry
  • Good attention to detail
  • Responsible and pro-active attitude
  • Effective team player



  • Competitive Salary
  • 10 Statutory & 20 Annual Holidays Increasing to 25 Annual After 1 Year
  • Pension Scheme
  • Life Assurance
  • Annual Flu Jab
  • Flexible Working Opportunities
  • Progression Opportunities

You will be provided with a company vehicle, laptop and mobile phone to carry out your duties


Additional Information for Applicants

Pointer is a values driven organization which is celebrating its 50th year in 2022. It is a specialist electronic security and fire detection integrator employing 160 colleagues across the UK, with annual revenues of £17,000,000. We pride ourselves on delivering excellence to all our customers many of which are blue chip. Delivery of excellence stems from our colleagues who are our greatest assets.

Many of our colleagues are long serving, often having started as part of our long running apprentice scheme. Our culture is based on trust, respect, empowerment, engagement and customer focus.

We are an IIP Gold accredited organization with aspirations to be Platinum accredited within the next 2 years.

Pointer specialises in the design, installation, service, maintenance and monitoring of electronic security systems and has an in-depth knowledge of and experience in the delivery of large-scale projects for blue-chip clients that recognise the importance of managing risk to their staff, property, and key data.  Our Values are Passion, Respect, Integrity, Delivery and Expertise.

The market sectors in which we work include Utilities, Oil and Gas, Banking and Financial, Retail and Distribution and Custodial.

All applicants must adhere to the following if successfully employed by Pointer Limited: –


Health & Safety 

  • Look after yourself whilst at work.
  • Carrying out your work so that it does not present a risk to others.
  • Use all work items provided by Pointer Ltd correctly and in accordance with the training and information you have been given.
  • Follow Pointer Ltd health and safety rules, risk assessments and emergency procedures etc. put in place by Pointer Ltd or anyone the employer nominated to oversee health and safety, such as a manager, supervisor etc.
  • Wear any personal protective equipment that their employer provides for them correctly.
  • Report back to your supervisor / manager anything you consider a risk to your health and safety, or that of other people, so that remedial action can be taken.
  • Not intentionally damage or misuse anything that the Pointer Ltd has provided for the health and safety of employees and other people, such as visitors or members of the public.



  • Work with Pointer Ltd to reduce the amount of pollution, particularly CO2 emissions, caused by inefficient energy consumption.
  • Work with materials and equipment responsibly to reduce the amount of waste of materials Dispose of waste in the correct manner determined by our policies and legislation.



  • Deliver excellent Customer Service at all times
  • Present a professional image through high standards of personal appearance including upkeep of work wear and equipment provided
  • Report back to supervisor / manager any improvements that can be made to our Quality systems and customer service.

To apply get in contact by sending your CV to recruitment@pointer.co.uk with the job reference above