Specialist Electronic Fire & Security Services Across the UK

0141 564 2500


Office Locations


Position: Permanent, full time

Purpose: To provide day-to-day co-ordination and management of reactive and maintenance activities.

You will also liaise with maintenance staff to meet client expectations and objectives, you will then plan their daily activities, then communicate and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.

You will continue to liaise between customer and operations management to ensure smooth operational delivery

Reports to: Administration Manager

Role Responsibilities & Major Activities

  • Review outstanding works and schedule to service and maintenance engineers (17 Engineers England) working closely with Planner for Scotland (17 Engineers)
  • Liaise with Maintenance department on monthly maintenances due to allow efficient scheduling
  • Work closing with Service Managers / Supervisors on resourcing available
  • Ensure KPI’s are met on response times

Qualifications and Experience

  • Excellent IT skills. (Service Management Systems Experience)
  • Knowledge of working with simPRO preferred but not essential
  • Must have previous planning and helpdesk experience
  • Good knowledge of areas in the UK
  • Good customer services experience and excellent communication skills
  • You will have experience organising workloads, be able to respond quickly to changing priorities and often under pressure remain focused and able to meet deadlines.

Skills and Behaviours

  • An excellent and engaging communication style
  • Customer centric
  • A problem solver
  • Proactive, resilient and a team-player
  • An ambassador for the Pointer brand
  • Curious and passionate about continuous improvement
  • Team player, can also work on own initiative
  • Responsible, level headed, and proactive attitude
  • Ability to meet customer expectations
  • Attention to detail and organised
  • Able to work using own initiative


  • Competitive market salary, dependent on experience
  • 25 days annual leave plus your birthday as an additional days leave
  • 10 public holidays
  • Access to great learning and development opportunities
  • Career development a focus for all
  • Market competitive pension scheme
  • Life assurance cover