Specialist Electronic Fire & Security Services Across the UK

0141 564 2500


Office Locations


Role Purpose:     
The primary responsibility of this role is to design, implement, and support video surveillance and door access 

control systems for our clients. The ideal candidate should possess a strong technical background in security

systems, along with at least two years of relevant experience, and be capable of providing expert guidance and 

support throughout the project lifecycle.

Role Responsibilities & Major Activities:
1. System Design and Implementation

–          Design and architect video surveillance and door access control systems based on client requirements.

–          Install, configure, and integrate hardware and software components of security systems.

–          Conduct system testing, troubleshooting, and commissioning to ensure optimal performance.

–          Collaborate with cross-functional teams to ensure seamless integration with existing infrastructure.

2. Client Consultation and Support

–          Consult with clients to understand their security needs and recommend appropriate system solutions.

–          Provide technical guidance and expertise during pre-sales and post-sales activities.

–          Assist clients in system customization, expansion, and upgrades.

–          Conduct system training sessions for clients and end-users.

3. System Maintenance and Upgrades

–          Perform regular maintenance and monitoring of video surveillance and access control systems.

–          Identify and resolve system issues, software bugs, and compatibility problems.

–          Keep abreast of industry trends and technological advancements to recommend system upgrades.

–          Collaborate with vendors and suppliers to obtain necessary firmware and software updates.

–          Documentation and Reporting:

–          To generate accurate project reports, including system performance metrics

–          To maintain project documentation and system configurations in a logical and organised way

Qualifications and Experience :
·         Master’s degree in Computer Science, Electrical Engineering, or a related field.

·         Minimum of two years of experience as an Application Engineer or Systems Engineer in video surveillance            and door access control systems.

·         In-depth knowledge of IP-based video surveillance systems, access control systems, and related hardware            and software.

·         Proficiency in IT networking, CISCO, HP, Dell, Aruba

·         Familiarity with network protocols, IP addressing, and TCP/IP networking

·         AWS or Azure experience will be beneficial in implementing cloud-based solutions.


Skills and Behaviours :
Insert and amend as appropriate to role

  • An excellent and engaging communication style
  • Customer centric
  • A problem solver
  • Proactive, resilient and a team-player
  • An ambassador for the Pointer brand
  • Curious and passionate about continuous improvement

 In addition, a willingness to work towards OSCP (Offensive Security Certified Professional) or CEH (Certified Ethical Hacker) certifications would be expected.

Any other tasks as deemed appropriate.

Carry out all duties requested by the company in different geographical locations, depending on the prevailing workload.