Pointer was appointed as Principal Contractor to upgrade the security systems of one of the UK’s largest building societies – spanning 70 branches and eight head office sites.
The initial programme ran over several years and is now supported by a long-term maintenance contract. Our ongoing collaboration reflects the trust and continuity we’ve built together.
Protecting people, systems and reputation
The brief focused on safeguarding people, assets and operations – across live, public-facing sites with complex risk profiles.
We designed and installed fully integrated systems for real-time surveillance, access control and intrusion detection – all delivered without interrupting daily operations.
“This project was not just about replacing outdated equipment – it was a transformative upgrade to the very backbone of our security infrastructure.”
Client feedback
Coordinated delivery across 70 sites
The rollout covered central offices and high street branches – many in conservation areas or heritage-listed properties.
To keep sites live, we scheduled overnight installations and managed detailed site access planning. Testing and cutovers were completed before morning reopening times – keeping disruption to an absolute minimum.
We provided:
- Standardised IP CCTV, VMS and Grade-3 intrusion detection
- Centralised video analytics with Axis, Milestone and Nedap platforms
- Audio challenge horns, heatmapping, and people-counting analytics
- Manned guarding and extra protection during overnight works
- Strict noise controls to meet conservation area guidelines
“The engineers from Pointer have shown a very high standard of workmanship and excelled in building strong relationships with our staff and customers on the ground.”
Client feedback
Systems that perform, standards that hold
Every location now benefits from a resilient, scalable system – standardised across the estate and built for regulatory compliance.
We coordinated with planning teams, local authorities and other suppliers to ensure every installation met all environmental and operational requirements.
Sites were completed in sequence, with installation handed smoothly to service – ensuring continuity from day one.
Measured performance, trusted delivery
A dedicated contract team managed delivery, from planning to completion, using our SimPRO platform to track performance, log activity, and monitor KPIs in real time.
Progress was reviewed with the client each month – guaranteeing constant refinement and proactive issue resolution.
“Their exceptional approach to project management – including attention to detail and clear communication – has set a new standard for what we expect from strategic partnerships across our business.”
Client feedback
Strategy for what comes next
We led a collaborative roadmap session with the client and technology partners – shaping the next stage of capability, including enhanced video analytics and smarter detection features.
Today, the estate remains supported under contract – with responsive maintenance, upgrade planning and system enhancements delivered as required.
Social value beyond the contract
Outside the contract, we worked with the client and other suppliers to build a purpose-designed Youth Hub for a national homelessness charity.
“When we asked for support with a community project, Pointer said yes before we’d finished the question. The Youth Hub delivered over £150,000 in social value.”
Client feedback
Want to know more?
Planning your next estate-wide upgrade?
We can support every stage – from initial brief to full delivery and ongoing service.
